Terms of Use Website

This website and any subdomain in relation thereof (the “Website”) is published and maintained by Familia Fine Foods and Services Inc. (“Familia Fine Foods”, “us”, “we” or the “Company”). When you access, browse, or use this Website or any of its features, you accept and agree to, without limitation or qualification, to the terms and conditions set forth below (“Conditions of Use”).

This website is hosted by Shopify.

These Conditions of Use and the Privacy Policy only govern access to and use of the Website and any features in relation to thereto, and allow the Company to provide the services available through the Website.

For the purposes of these Conditions of Use:

  • include” and “including” means “including without limitation” and is not to be construed to limit any general statement which it follows to the specific or similar items or matters immediately following it;
  • you” or “your” means the individual, if the individual is using or accessing the Website or purchasing products for his or her personal use.

By accessing or using the Website, you are indicating your acknowledgment and acceptance of these Conditions of Use and the Privacy Policy. Please read these Conditions of Use and the Privacy Policy carefully.



By using the Website, you represent and warrant that you (a) are 18 years of age or older, (b) have not been previously suspended or removed from the Website, or engaged in any activity that could result in suspension or removal from the Website, (c) do not have more than one account to use the Website (a “FFF Account”) and (d) have full power and authority to enter into the present Conditions of Use and in so doing will not violate any other agreement to which you are a party.

We continually test new features, functionalities, services, user interfaces and products that we are considering incorporating into our Website and services. We reserve the right to include or exclude you from these tests without notice.

Conditions Relating to the Use of the Website

You need a supported Web browser to access the Website. To access other platforms, you may need to download an application onto your computer or mobile device. You acknowledge and agree that the Company may cease to support a given Web browser and that your continuous use of the Website and the services provided thereby will require you to download a supported Web browser. You also acknowledge and agree that the performance of the Website and the access to the services provided thereby are incumbent on the performance of your computer equipment and your Internet connection.

In order to use all or part of the Website or the services provided thereby, you may be required to create a FFF Account. You are solely responsible for managing your FFF Account and password and for keeping your password confidential. If you have forgotten your password, click on the “Forgot Password?” link and follow the on-screen instructions. You are also solely responsible for restricting access to your FFF Account.

You agree that you are responsible for all activities that occur on your FFF Account or through the use of your password by yourself or by other persons. This includes payments or purchases made by way of your FFF Account. If you believe that a third party obtained or guessed your password, use the password regeneration feature of the Website as soon as possible to obtain a new password.

As a condition to your use of the Website, you agree:

  1. To keep the information provided to us in your FFF Account accurate, current and complete;
  2. Not to impersonate or misrepresent your affiliation with any person or entity;
  3. Not to access, tamper with, or use any non-public areas of the Website or any computer systems in connection therewith;
  4. Not to attempt to probe, scan, or test the vulnerability of the Website or any related system or network or breach any security or authentication measures used in connection with the Website and such systems and networks;
  5. Not to attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to operate the Website or provide the services offered on the Website;
  6. Not to harm or threaten to harm other users in any way or interfere with, or attempt to interfere with, the access of any user, host or network, including without limitation, by sending a virus, overloading, flooding, spamming, or mail-bombing the Website or any feature, link, email address or prompt in relation to the Website or the provision of the services contemplated by the Website;
  7. Not to provide us the payment information or payment credentials belonging to a third party;
  8. Not to use the Website in an abusive way contrary to its intended use, to its documentation or to the Company’s reasonable instructions;
  9. Not to systematically retrieve data or other content from the Website to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise; and
  10. Not to infringe or otherwise violate third party intellectual property rights when using or accessing the Website.

The Company will have the right to investigate and prosecute violations of any of the above, including without limitation possible infringement or violation of any intellectual property rights and possible security breaches, to the fullest extent of the law and to terminate your FFF Account or terminate your use of the Website in the case of any breach. The Company may involve and cooperate with law enforcement authorities in prosecuting users who violate the present Conditions of Use. You acknowledge that, although the Company has no obligation to monitor your access to or use of the Website, it has the right to do so for the purpose of operating the services provided through the Website, to ensure your compliance with the present Conditions of Use, or to comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body


Familia Fine Foods grants you the personal, non-transferable, non-exclusive, revocable and limited right to access and use the Website for your own personal purposes as an individual consumer.

Except for the limited licence explicitly granted to you under the present Conditions of Use, you are not granted any rights Familia’s intellectual property.

Proprietary Rights

All right, title, and interest in and to the Website, the FFF Account, and the services provided through the Website are and will remain the exclusive property of Familia Fine Foods and its licensors. The Website and the services provided thereby are protected by copyright, trademark, and other domestic and foreign laws concerning intellectual property. Except as expressly permitted in the present Conditions of Use, you may not reproduce, modify, or create derivative works based upon, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use or commercially exploit the Website.

Electronic Communications

When you visit the Website, send e-mails to or chat with us, you are communicating with us electronically and you hereby consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

About SMS
By providing your phone number, you agree to receive text messages from Familia Fine Foods/Shopify for account notifications and updates. Message frequency will vary. Note that carriers are not liable for delayed or undelivered messages. Familia Fine Foods will never sell your data.

Links to Third Party Sites

Our Website contains links to other websites which are owned and operated by third parties, including social media like Facebook, YouTube and Instagram. These links will let you leave the Website. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse the site or its use or contents.


We do not warrant or represent that the content of the Website is accurate, up-to-date or complete, nor that it does not infringe the rights of others.

We are providing the Website and its contents on an “as is” basis. We make no representations or warranties of any kind with respect to the Website, its contents or any of the products or services supplied through the Website.

We do not represent or warrant that the Website, the server that makes it available or any of our products or services supplied through this Website will be free of errors, viruses or defects.

Your access and use of this web site is subject to factors beyond our control. We do not warrant that the Website or the products and services offered via this Website will meet your requirements or that the service will be uninterrupted or timely.


You agree to defend, indemnify, and hold Familia Fine Foods harmless, its officers, directors, affiliates, employees and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Website as well as the FFF Account in relation therewith.

Right to Change These Conditions of Use or Website Content

Except as otherwise specified, these Conditions of Use may be subject to change. You will be subject to the Conditions of Use in force at the time that you make your purchase from us or use the Website.

The amended Conditions of Use will take effect immediately when they are posted on the Website and by continuing to use the Website or FFF Account after any changes are posted, you are indicating your acceptance of and agreement to those changes.

General Provisions

The Conditions of Use shall be governed by and construed by the laws of the Province of Ontario, Canada and the laws of Canada applicable therein. Parties hereby irrevocably submit and attorn to the jurisdiction of the Courts of the Province.

The present Conditions of Use are the entire and exclusive agreement between Familia Fine Foods and you regarding the use of the Website, and the present Conditions of Use supersede and replace any prior agreements between the Familia Fine Foods and you regarding the Website.

You shall not assign or otherwise transfer the present Conditions of Use or any of your rights or obligations hereunder to any third party without our prior written consent which consent is within our sole discretion. No assignment or delegation by you shall relieve or release you from any of its obligations under the present Conditions of Use. Subject to the foregoing, the present Conditions of Use shall be binding upon, inure to the benefit of, and be enforceable by each of the Parties and their respective successors and assigns. Familia Fine Foods shall be allowed to assign the present Conditions of Use to any third party without requiring your consent.

Nothing in the present Conditions of Use shall constitute a partnership or joint venture between you and the Company.

If a particular provision of the present Conditions of Use is held to be invalid by a court of competent jurisdiction, the provision shall be deemed severed from the present Conditions of Use and shall not affect the validity of the present Conditions of Use as a whole.

The Parties have expressly requested that the present Conditions of Use be drawn up in English and that all modifications thereof can be made in this language.


If you have any concern, question or complaint regarding the present Conditions of Use, please contact us at:

Familia Fine Foods and Services Inc.
3245 Harvester Road, Unit 17
Burlington, On L7N 3T7 Canada
+1 (905) 632 9299 (Tuesday to Saturday, 9 a.m. to 5 p.m.)

The current Agreement last update was on March 25th, 2021.